Terms & Conditions
Out of stock items
If we inform you that the item you ordered is out of stock, within 24 hours (barring anything unforeseen) we will offer you several choices. If we have something in stock that is very close in size and style to what you ordered, we may offer you that. If you prefer to have exactly what you’ve ordered, it may take between 10 days and 2 months to send your item to you, depending on where the item is produced (our suppliers are all over the world.) You will be advised of the estimated time until we are able to ship to you and given the option to wait for this product or receive a full and immediate refund to your credit card or Paypal account. We apologize for any inconvenience or angst that this may cause you. We are grateful we can offer our wonderful products to you and your loved ones. We will do our best to get you what you ordered as soon as possible.
Our Return Policy
We want you be be happy with anything you purchase from us! We’re sorry if the product you received is not quite right for you. If there is something defective about the item, we will provide you a replacement and reimburse your shipping/insurance charges to send the product back to us. You are responsible for shipping and insurance charges to return any item(s) that you decide you either don’t like or wish to exchange for another style. We are happy to provide you a refund, for any goods received back to us in “as new” condition up to 15 days from the original purchase date. After the 15 days we can afford you a store credit and you will be charged a 15% re-stocking fee - deducted from your credit.
Artisan Kirpan and ‘Song of the Khalsa’ sword sales are final and are not returnable. We provide good pictures and accurate specifications for you. An exception to that is if you find any kind of defect in materials or workmanship. We do inspect each and every Kirpan and sword before we ship to you.
If we are doing any custom modifications on the piece you have ordered prior to sending it out to you - no returns will be allowed on this item. A 15% restocking fee will be deducted from your credit on any items returned/exchanged after 15 days. .
All credit card transactions are secure and encrypted, and we never store your credit card information. We also do not share any of your contact details with others. We value and respect your need and desire for privacy.